Refund policy

This policy applies to purchases of Kitchen Compass, a digital course sold by ALCA GLOBAL SOLUTIONS LLC (“we”, “us”, “our”). We want you to buy with confidence, so we offer a clear refund guarantee.

1. 14-day refund guarantee

If Kitchen Compass is not right for you, you can request a full refund within 14 days of the purchase date. You do not need to give a reason.

2. How to request a refund

Send an email to suporte@alcaglobalsolutions.online within the 14-day period, using the email address you used at checkout. Please include:

• The subject line “Refund request”
• Your full name
• The email address used for the purchase

We will confirm your request by email.

3. How refunds are processed

Approved refunds are returned in full to the original payment method through our payment processor, Stripe. We process approved refunds within 5 business days. After we issue the refund, your bank or card issuer may need additional time before it appears on your statement.

4. Access after a refund

When a refund is issued, your access to Kitchen Compass is deactivated and you must stop using the course materials.

5. Requests after 14 days

Refund requests made more than 14 days after purchase are not eligible, except where applicable law requires otherwise.

6. Problems accessing the course

If you did not receive your access email or cannot open the course, write to us first. We will help you solve the problem. Technical difficulties do not reduce your right to the 14-day refund.

7. Your legal rights

This policy does not limit any rights you may have under mandatory consumer protection laws in your country of residence.

8. Payment disputes

Before you open a dispute with your bank or card issuer, please contact us. We will reply to every request by email and resolve refund requests directly with you.

9. Contact