Privacy policy

This policy explains what personal data we collect when you visit this website or buy Kitchen Compass, how we use it, and the choices you have.

1. Who we are

The company responsible for your personal data is ALCA GLOBAL SOLUTIONS LLC, a limited liability company registered in New Mexico, USA, with its principal place of business at 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, USA. You can reach us at suporte@alcaglobalsolutions.online.

2. Information we collect

• Purchase information. Your name, email address and the billing details you enter at checkout, together with confirmation of your payment. Card payments are processed by Stripe. We do not receive or store your full card number.
• Messages. Anything you send us by email, such as support or refund requests.
• Technical data. Our hosting provider may automatically process your IP address, browser type and request details in server logs, for security and to deliver the website.

3. How we use your information

• To process your order and deliver access to Kitchen Compass
• To answer your questions and handle refund requests
• To meet legal, tax and accounting obligations
• To keep the website secure and prevent fraud

4. Legal bases

Where data protection laws such as the EU General Data Protection Regulation apply, we rely on the following legal bases: performance of a contract (to deliver what you bought), compliance with legal obligations (tax and accounting records), and our legitimate interests (keeping the website secure and preventing fraud).

5. Who we share data with

We share personal data only with service providers that help us run the business, and only as needed for their service:

• Stripe, to process payments and refunds
• Our hosting provider (Vercel Inc.), to serve this website
• Our email provider, to send access details and support replies

We may also disclose data when required by law or to protect our legal rights. We do not sell your personal data.

6. International transfers

We are based in the United States, and our service providers may process data in the United States and other countries. Where the law requires it, we rely on appropriate safeguards for these transfers.

7. Cookies and tracking

This website does not set cookies and does not use analytics or advertising trackers. The fonts used on the site are served from the site itself. Stripe’s payment pages may use their own cookies, which are covered by Stripe’s privacy policy.

8. How long we keep data

We keep order and payment records for as long as needed to provide Kitchen Compass and to meet legal, tax and accounting requirements. We keep support messages for as long as needed to handle your request.

9. Your rights

Depending on where you live, you may have the right to access your personal data, correct it, delete it, restrict or object to its use, receive a copy of it, and withdraw consent where we rely on it. To use any of these rights, email us at suporte@alcaglobalsolutions.online. We will respond within one month. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local data protection authority.

10. Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children

Kitchen Compass is not intended for children under 16, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

13. Contact